SUPPORT!
If a customer emails on Friday he or she might need to wait until Monday for the reply from the Mi4Canada team.
For technical support please E-mail on
support@mi4canada.com
Reply in 1 working day
For order tracking and update please E-mail on
order.mi4ca@gmail.com
Reply in 1 working day
For general Inquiry please E-mail us on.
inquiry.mi4ca@gmail.com
Reply in 1 to 2 working days
DELIVERY
We at Mi4Canada value time the most so that is why!
All orders are dispatched in 2-3 business days once payment is processed, and it takes 3 to 6 days to be delivered by DHL Premium express or Canada post express to customers. Customers can expect to receive their ordered product within 3 to 6 days After order is shipped (remote area may take longer) (During Black Friday and Christmas holiday Season it might take 5 to 8 days to deliver the package)
Tracking, MI4Canada will provide tracking numbers to all its customers within 2 to 3 working days once the order is placed and payment is received.
As we Mi4Canada sell many international models and there is a chance we will dispatch orders from different warehouses, Canada, the UK or Hong Kong warehouse. THE DELIVERY TIME WILL REMAIN THE SAME. And customers don’t need to pay any import duties, and they will be automatically charged to our corporate account with the courier company. Customers only pay at checkout ever. The total is.
Mi4Canada will send 2 notification emails to the Buyer, one when the order is shipped and the 2nd email will be for tracking from the courier company.
If a Buyer does not receive a tracking email from a courier company they can email us on order.mi4ca@gmail.com for the tracking information and customer will receive order update or tracking in 1 working day. (If a customer emails on Friday he might need to wait until Monday for the reply from the Mi4Canada team.)
We suggest every customer should take delivery in person. If customer gives instructions to any courier company to leave package at Front door / Back door, in garden or anywhere unattended and it get lost or misplaced than Mi4Canada is not liable for any replacement or refund. In case a package is lost after a customer gives instructions to any courier company to leave the package at Front door / Back door, in the garden or anywhere unattended. Mi4canada will only help to fight the case or claim if it is lost in transit only.
Buyer should be aware that he or she have ordered high ticket item and it is buyers responsibility to track the item and be available to receive it personally.
Mi4Canada is only liable to deliver to address provided by Buyer and our merchant responsibility is fulfilled once we dispatch the order to the designated address as provided by the buyer. Buyer should be responsible to provide the address of him or people he knows. Buyer should be responsible for tracking their order and it is the buyer’s responsibility if they want to give any special instructions. For example, leave at the back door or deliver at a particular time, etc etc. Courier company will attempt to knock on the door or ring the bell and if no one answers there is a very high chance they will leave it at the front door or any part of your property. We cannot be held responsible/liable for items that go missing/damaged or stolen once it’s delivered to the address provided. Mi4Canada is not subject to refund the client nor send a replacement to the client. In such a case. Also Mi4Canada will not file any claim with the courier company as once delivered to the address provided and the packages go missing or stolen. It will be considered stolen so Mi4Canada cannot file any claim and buyer should contact local authorities for stolen package or packages.
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Unless Mi4Canada needs to do verification of the transaction then our IT Security Manager will Email within 1 to 2 working days for verification.
NOTE: Any order placed on the weekend will be processed on the next working day.